Integrity is how our three core values — Food with Purpose, Obsess Over Quality, and Overdeliver, Always — are lived day to day. Every PESB employee is expected to uphold the following standards of conduct:
14.1 Act with integrity. Be honest in every dealing with customers, colleagues, suppliers and regulators. Do the right thing even when no one is watching. Never falsify records — including temperature logs, hygiene checklists, timesheets, expense claims or quality documentation.
14.2 Integrity of our food. Represent our food truthfully. Ingredients, macros, allergen information and health claims must always be accurate — we never overstate what our food is or hide what is in it. If a dish does not meet our published standard, it does not go out.
14.3 Accountability. Own your mistakes and raise problems early. Reporting an error — a mislabelled meal, a broken cold-chain, a wrong charge to a customer — is always the right call and will never be punished when made in good faith.
14.4 Respect for people. Treat every colleague, customer and partner with fairness, courtesy and dignity. Harassment, bullying, discrimination or victimisation of any kind is not tolerated (see also Section 9).
14.5 No bribery or improper advantage. Never offer, request or accept bribes, kickbacks or gifts intended to improperly influence a business decision, in line with the Malaysian Anti-Corruption Commission Act 2009 (including corporate liability under section 17A). Modest customary gifts must be declared to management.
14.6 Protect what is entrusted to us. Safeguard Company property, funds, recipes, confidential information and personal data (see Sections 11 and 12). Use them only for authorised business purposes.
14.7 Speak up. If you see conduct that conflicts with this Code, report it to your manager or directly to the Founder. Reports made in good faith will be handled confidentially and without retaliation.
Breaches of this Code may result in disciplinary action, up to and including dismissal after due inquiry under section 14 of the Employment Act 1955.